While KOK Ltd makes every effort to fill orders quickly, delays can be caused through delayed stock and out of stock components. While we make every effort to keep our website stocks up to date it is impossible to be 100% reliable. The customer, therefore, accepts that the following timetables will be applied for ordered items.
Products take approximately 5 to 10 working days for dispatch.
Out of stock items take approximately 10 to 15 working days depending on suppliers stock.
KOK Ltd will make every effort to keep the customer fully appraised of their order through kok.co.nz and your account within paypal.com if that's how you paid. KOK Ltd will advise as soon as the order has been dispatched.
All shipments of orders not through nzpost.co.nz are FOB from KOK Ltd, its partners and/or agents facility. KOK Ltd its agents and/or partners liability for delivery shall terminate upon delivery to the carrier, at which time the Buyer assumes all responsibility for damage to or loss of products.
If damage occurs during shipping, the buyer acknowledges that the carrier of the goods shall be fully liable for the damage caused and that the buyer will not sign for the goods until the buyer has inspected them. If the buyer signs before inspection the buyer accepts full liability for any damage incurred and fully indemnify KOK Ltd and any of its subsidiaries, partners, agents and associates against any loss.
Refunds
You acknowledge and accept that all purchases are final and any refund will only be processed upon receipt of the goods being returned within 15 days and providing that they are in new and unused condition, with all original packaging, accessories, instructions, etc. You acknowledge that a restocking fee of 20% will be charged on returned product. No return will be accepted on used products. For video games, software, CDs, and DVDs, returns will be accepted only if items are unopened. In the event of a manufacturing defect or warranty issue, we will gladly exchange it for the identical item on a return to base basis.
The following conditions are not acceptable for return, and will result in the merchandise you have returned to KOK Ltd being returned to you at your expense:
- Items exhibiting physical damage
- Items that are missing the manufacturer label containing model number, part number or serial number
- Items that are missing the manufacturer warranty label
- Items returned without all included accessories, bonus games, and documentation
- Kit items that are not returned as a complete set
- Items that do not include all protective covers and casings
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If KOK Ltd no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) KOK Ltd can send you a comparable replacement item, or 2) KOK Ltd can issue you a credit note at the current market value of the product. A current-market-value refund may not exceed the original invoice price.
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While KOK Ltd is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies.
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All sales of Applications are final. We do not accept returns of downloadable software. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets Software system requirements prior to purchase. Generally, Software system requirements are available on or from product detail pages. Once you have purchased a downloadable product, we encourage you to download it, if applicable, and to access it promptly to ensure that you have received it. You are responsible for downloading and confirming your ability to access software within thirty (30) days after purchase and bear all risk of loss thereafter, including any loss due to a computer or hard drive crash. We will usually continue to make purchased software available in the KOK Ltd Order History Page for additional activations or copies even after this thirty (30) day period, but we may, from time to time, remove without notice because of the Software provider's licensing restrictions or for other reasons. KOK Ltd will not be liable to you if any Software is removed from the Order History Page or otherwise becomes unavailable for additional activation or copies. If you are unable to successfully download or access an Application after having reviewed our online help resources, please contact our support services.
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KOK Ltd provides an express Warranty on all goods supplied for one (1) year that includes repair or replacement for defects in manufacturing.
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A warranty may be voided by unreasonable use, damage or misuse, negligent installation or operation, inadequate packaging, cleaning or maintenance, unauthorised repairs, modifications or the addition of hardware, software or consumables not intended for the items use.